Our return policy lasts 14 days. If 30 days14 have passed since your purchase, we can not offer you a full refund or exchange. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie without being unsealed or tampered with, along with the documents, the retail receipt and the packaging that came with the product. In this case you are charged only the direct cost of returning the products (shipping to and from us).
Several types of products are excluded from return. These are household and sanitary items.
Refunds (if applicable)
Once we receive the products from you, we will send you an email to notify you that we have received your returned products. We will also notify you of the approval or rejection of your refund.
If approved, then the refund will be processed and credited to your credit card or your original payment method, within a certain time the purchase value.
Late or failed refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for the refund to be officially announced.
Then contact your bank. There is often some processing time before posting a refund.
If you have done all this and have not yet received the refund, contact us at info@pandia-shop.gr.
Discount products
Only products at normal prices can be returned. Discount items can not be returned.
Defective products
We only replace items that are defective or damaged that have been received up to 3 days before. If you want to exchange it with the same item, send us an email at info @ pandia-shop.gr.
Shipping & Returns
To return your product, you must mail your product to the address: 10th km. Volos – Larissa, 38500, Volos.
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time it may take for the product you exchanged to arrive may vary.
Need help?
Contact us at info @ pandia-shop.gr for questions about refunds and refunds.